Gamification of Change: 4 Principles
Imagine one day you walk into your bosses office, and she tells you that she needs you to lead the newest and biggest change initiative in the company. It's brand new, it's sponsored by the CEO, the board is behind it, and there is no one better than you in the company to lead the team. All the opportunity you could hope for, along with all the risk! Where would you start? Clearly this opportunity has many challenges including the validity of the strategy / initiative, funding, schedule, scope, politics, and adoption by the stakeholders. In this post, let's focus on that last piece adoption.
In this new role, how will you win the hearts and minds of the employees so that they embrace the change and become devout evangelists not energy-sucking vampires? Let's consider the use of gamification to increase adoption of the change. I propose that your change management efforts are ripe for Gamification.
Wikipedia defines gamification as "the use of game-thinking and game mechanics in non-game contexts in order to engage users and solve problems. Gamification is used in applications and processes to improve user engagement, ROI, data quality, timeliness, and learning."
Gamification has several attributes that make it perfect for your change management efforts.
It's social. Change management efforts require thorough stakeholder analysis and comprehensive communication plans with well designed messages to address the stakeholders. All of these are required to make your initiative "become social" within your enterprise. With the advent of social media, you get a simplification of this work. Leverage social media capabilities in your change management efforts, and you are one step closer to gamifying your change.
It's competitive. In social games there is a degree of winners and losers. A little healthy competition is frequently a good thing. However, within this context, the competition is less about "I win, you lose" and more about "We all are making progress against the goals of the initiative and racking up some points along the way!" Are you providing the opportunity for everyone to win a badge through your change? Does everyone get to accumulate points, extra rounds, extended time?
It's rewarding. Everyone likes to win, why not give everyone a chance to cross the finish line a champion? When everyone wins a badge, a round, a race, or trophy they are a champion for a moment. After all, leading change, is not about everyone crossing the finish line at precisely the same time, it's about building and sustaining momentum thereby moving your stakeholders closer and closer to the finish line. Reward them along the way! If it's not clicking yet, give Foursquare a try to see if you can become the mayor of somewhere!
It's fun! When is the last time you said to a colleague in work "Wow, that change project was a blast!! What an expereince!" Why not? Why don't we aspire to the same experience you have playing Temple Run or Angry Birds. How might you and the team you are leading feel if their change project was just a little more like Temple Run? Let's make it more fun for our stakeholders!
Maybe you are leading a large change initiative now as a change / project manager or sponsor. Take a bold step and consider "how can I gamify my change project?" Get on your favorite mobile device and play a game, see how you feel about it and imagine that feeling in your stakeholders. Then, try it and let me know how it goes!